I VALUE…

I EXPECT…

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E

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V

I

C

E

ACCOUNTABILITY

• To be given honest and timely information about my healthcare options so I can make informed decisions.
• To have an avenue to express my opinions, positive or negative, about my healthcare experience. 

TEAMWORK

• That my healthcare providers work together as a team, listening to my needs, sharing information and encouraging my participation in all the decisions that are made.

RESPECT

• That my family and I are treated with kindness, courtesy and compassion. My privacy is respected and my dignity is preserved. 
• To be treated with respect and consideration of my culture, religious and spiritual beliefs.

INNOVATION

• To be provided with timely access to quality care from an organization that strives for excellence.