Hospital now has Access to
Translation Services
Leamington, ON – Leamington District Memorial Hospital has partnered with the Ontario Regional Council of the Society of St. Vincent de Paul, the Migrant Workers Ministry for the Diocese of London and the Ontario Greenhouse Vegetable Grower’s (OGVG) Association to bring the Language Line service to the hospital. The Language Line service offers interpretation and translation services through an internationally distributed team of expert interpreters. This provides patients for whom English is not their first language with access to interpreters who will relay information to their doctor or caregiver over the phone.
Staff at LDMH has been trained on how to use the Language Line service and many areas have been equipped with new hands-free speaker phones so the interpreter service can be brought right into the patient’s care area. “We feel this will be a major improvement in the way we serve our non-English speaking patients,” says John P. Stenger, CEO, “it will definitely provide them with better confidence that we accurately understand their concerns and will allow our staff to respond accordingly.”
The Language Line interpreters have received training in medical terminology and each interpreter signs a confidentiality agreement and is bound by a strict Code of Ethics ensuring that all information pertaining to interpretation remains strictly confidential.
“We would like to thank the St. Vincent de Paul Migrant Workers Ministry and the OGVG for their generous support and contribution to this program, because of their financial contribution we are able to provide this extremely valuable service to our entire community,” notes Stenger.
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For more information:
John P. Stenger, CEO
Leamington District Memorial Hospital
(519) 326-2373 ext. 4101